AI & Automation

Custom AI Business Chatbot

Discipline

AI / RAG Chatbot

RAG-powered chatbot trained on company knowledge base. 80% query accuracy, deployed in days.

The brief

What it is and how it was built.

A general chatbot answers general questions. A chatbot that has read your product documents, procedures, FAQs, price lists and past support tickets can answer the questions your staff get every day, the same way every time.

Golden Sea builds these chatbots with Dify to orchestrate the steps and Pinecone to store the knowledge. You upload your documents (PDFs, Notion pages, Google Docs, web pages), the system splits them into passages, and when someone asks a question it finds the relevant passages first. The answer is built from your real content, not made up.

The language model, GPT-4 or Claude depending on the project, turns those passages into a natural reply. Its instructions set the tone, the topics it may answer and the point where it passes the conversation to a person.

The chatbot can sit in a website chat widget, Slack, WhatsApp Business or LINE. Staff without technical skills update the knowledge, read conversation logs, rate answers and track accuracy from a dashboard. A typical project takes 5 to 10 working days from kickoff to launch, and accuracy on the client's own knowledge is above 80%.

Scope delivered